Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (704) 735-0072 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Policies

Deliveries:

  • Factory Mattress Sales [Lincolnton, LLC] delivery staff, WILL NOT remove any stained, soiled, or unsanitary bedding or furniture.
  • Factory Mattress Sales delivery staff, WILL NOT assemble or move any furniture not purchased [at the time of delivery] from Factory Mattress Sales.
    • The customer must notify staff at Factory Mattress Sales about any special delivery procedures required.
    • Examples: Delivering products upstairs, Delivery in a apartment building where passcodes may be required for entry, etc…
  • Factory Mattress Sales is NOT responsible for fit or entry of products into your home [through doorways, hallways, around corners, upstairs, etc]. If needed- our staff will be more than happy to provide the customer with measurements of products to ensure a perfect fit!
  • If the Factory Mattress Sales delivery truck cannot deliver at your location- the customer will be responsible for delivery from the nearest accessible point for our truck.

Selling Conditions:

  • Factory Mattress Sales is NOT responsible for delays in the shipping or processing procedures from the mattress or furniture manufacturer.
  • Please inspect your receipt for accuracy. Errors unintentionally made are subject to correction!
  • Floor models are sold in AS- IS conditions- we will notify you if you are receiving a floor model- it is your job to inspect it to your satisfaction and report to our staff any concerns!
  • Factory Mattress Sales check return fee is $25.00
  • Adjustable bed bases cannot be returned, per the manufacturer.

Damages & Warranties:

  • At the time of delivery- the customer is responsible for inspection of each piece delivered. If you find that something is damaged or defective [that we didn’t notice!] please alert your delivery staff immediately! Factory Mattress Sales will return the furniture to you- replaced to your satisfaction [either repaired, or re- ordered]
  • Factory Mattress Sales DOES NOT guarantee any warranties!
    • All warranties are FACTORY WARRANTIES!
  • If the customer is concerned about durability, wear & tear, quality, etc of a product- please let staff at Factory Mattress Sales know and we will be glad to discuss your concerns thoroughly.
  • Guarantee of durability, wear & tear, quality etc is manufacturer warrantied.
  • MATTRESS WARRANTY PROCEDURES:
    • Dirt, tears, stains, torn labels, missing labels, not having proper supports WILL VOID YOUR WARRANTY! We suggest not taking any tags off your mattress, just to be safe!
  • Call/ Email us with any questions about warranty information
    • [704] 735- 0072
    • fmslinc@yahoo.com

Returns/Reselections:

  • Factory Mattress Sales accepts returns OF FURNITURE (no mattresses) within 7 days- with proof of purchase. We are entitled to charge a 25% restocking fee.
  • Special orders (camper mattresses, special size bedding, etc) CANNOT be returned. SPECIAL ORDERS ARE FINAL SALE!
  • Factory Mattress Sales has the right to refuse returns or exchanges of items that are not in NEW CONDITION.
  • If you are returning an item that we delivered, and we need to travel back to your home to pick up the returned item- you WILL be charged a pick- up fee. (locally, around $20.00)
    • Your initial delivery fee, cannot be refunded.
  • Refunds will be granted back to you- by Business Check, or posted back to your credit- card- you must COME INTO our store to receive this, however.

We are committed to your satisfaction. If you need us anytime, give us a call or shoot us an email. Thank you sincerely for doing your business with our family- now you are a part of ours. Mark, Julie, Bobby, Joe, Rachal, Jacob & Jose.